Privacy Policy

1. Introduction

WiamLabs ("we", "us", "our") operates WiamApp (the "Platform"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Platform.

We are committed to safeguarding your privacy and handling your data with transparency and care. By using WiamApp, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

2.2 Information Collected Automatically

• Reading Activity: Stories you read, chapters completed, time spent reading, reading streaks, and bookmarks — used to personalise recommendations and track your progress.
• Device Information: Browser type, operating system, screen resolution, and device identifiers — used for optimising the Platform experience and debugging issues.
• Usage Data: Pages visited, features used, search queries, and interaction patterns — used to improve Platform functionality and user experience.
• IP Address: Collected for security purposes, fraud detection, and approximate geolocation for regional content.
• Error & Performance Data: Crash reports and performance metrics — used to maintain Platform stability and fix bugs.

2.3 Information from Third Parties

If you sign in using Google or Telegram, we may receive your name, email address, and profile photo from those services. We only receive information that you have authorised those services to share with us.

3. How We Use Your Data

We use the information we collect for the following purposes:

• Service Delivery: To create and manage your account, deliver content, process transactions, and provide customer support.
• Personalisation: To tailor your reading experience, provide genre recommendations, and curate content based on your preferences and activity.
• Communication: To send important account notifications, service updates, reading reminders, and optional promotional messages.
• Safety & Security: To detect and prevent fraud, abuse, spam, and violations of our Terms & Conditions. This includes automated content screening and account monitoring.
• Analytics: To understand how users interact with the Platform, identify trends, measure feature effectiveness, and improve the overall experience.
• Creator Tools: To provide creators with analytics about their stories, including view counts, reader engagement, and earnings reports.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

4. Data Storage & Security

4.1 Where We Store Your Data

Your data is stored on secure servers provided by trusted cloud infrastructure providers. We use industry-standard encryption for data in transit (TLS/SSL) and implement access controls to protect data at rest.

4.2 Security Measures

• Encryption: All passwords are hashed using strong one-way encryption algorithms. We never store plain-text passwords.
• Secure Sessions: User sessions are protected with secure, HTTP-only cookies and CSRF tokens to prevent unauthorised access.
• Rate Limiting: We implement rate limiting on sensitive operations (login, password reset, API endpoints) to prevent brute-force attacks.
• Access Controls: Internal access to user data is restricted on a need-to-know basis. Administrative functions require authenticated and authorised accounts.
• Monitoring: We use error tracking and monitoring tools to detect and respond to security incidents promptly.

4.3 Breach Notification

In the unlikely event of a data breach that may affect your personal information, we will notify affected users as soon as reasonably practicable, in accordance with applicable data protection laws.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share information only in the following limited circumstances:

• Service Providers: With trusted third-party providers who assist us in operating the Platform (payment processing, email delivery, error monitoring). These providers are bound by confidentiality agreements and may only use your data for the purposes we specify.
• Legal Requirements: When required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.
• With Your Consent: We may share information when you explicitly authorise us to do so.

5.1 Public Information

Certain information on your profile may be publicly visible to other WiamApp users, including your display name, username, avatar, bio, published stories, and reading activity (unless you adjust your privacy settings). You can control the visibility of some of this information through the Privacy Settings in your dashboard.

6. Third-Party Services

WiamApp integrates with the following third-party services, each governed by their own privacy policies:

• Paystack: For processing coin purchases and creator payouts. Paystack Privacy Policy
• Google: For OAuth authentication (Sign in with Google). Google Privacy Policy
• Sentry: For error tracking and application performance monitoring. Only technical error data is shared — no personal content. Sentry Privacy Policy

We encourage you to review the privacy policies of these third-party services to understand how they handle your data.

7. Cookies & Local Storage

7.1 What We Use

• Session Cookies: Essential for keeping you logged in and maintaining your session across page loads. These are deleted when you close your browser or log out.
• Preference Cookies: Store your chosen theme (light/dark mode), reading font size, and other display preferences.
• Local Storage: Used to cache reading progress, offline data for PWA functionality, and performance optimisations.

7.2 What We Don't Use

We do not use third-party advertising cookies, tracking pixels, or cross-site tracking technologies. WiamApp does not serve advertisements and does not participate in ad networks.

8. Your Rights & Choices

You have the following rights regarding your personal data:

• Access: You can view the personal information we hold about you through your account settings and dashboard.
• Correction: You can update or correct your personal information at any time through your profile settings.
• Deletion: You can permanently delete your account and all associated data through the Account Deletion page in settings. This action is irreversible.
• Data Export: You may request a copy of your personal data by contacting us through the Feedback page.
• Opt-Out: You can disable optional notifications (email, push, reading reminders) through your notification settings.
• Privacy Controls: You can adjust who can see your profile, reading activity, library, and favourites through the Privacy Settings in your dashboard.

9. Children's Privacy

WiamApp is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will take immediate steps to delete that information.

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately so we can take appropriate action.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

• Active Accounts: Your data is retained for the duration of your account's existence.
• Deleted Accounts: When you delete your account, all personal data, stories, comments, reading history, and associated content are permanently removed from our systems within 30 days.
• Suspended Accounts: Data from suspended accounts may be retained for up to 12 months for legal and safety purposes before permanent deletion.
• Transaction Records: Financial transaction records may be retained for up to 7 years as required by applicable tax and financial regulations.
• Anonymised Data: We may retain anonymised, aggregated data that cannot identify you for analytical purposes indefinitely.

11. International Users

WiamApp is operated by WiamLabs, based in Ghana. If you access the Platform from outside Ghana, please be aware that your information may be transferred to, stored, and processed in Ghana or other jurisdictions where our servers or service providers are located.

By using WiamApp, you consent to the transfer of your information to Ghana and other jurisdictions that may have different data protection laws than your country of residence.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you through in-app notifications for significant changes
• Provide a summary of key changes where appropriate

Your continued use of WiamApp after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, you may reach us through:

• In-app Feedback: Submit Feedback
• Email: support@wiamapp.com

© 2026 WiamLabs. All rights reserved.